Privacy Policy
Last updated: June 2026
This Privacy Policy explains how personal data is collected, used and protected when you use www.slplastics.co.uk (“the website”). It applies to the website operated for SL Precision Engineers Ltd T/A SL Plastics (“SL Plastics”).
We are committed to protecting your privacy and handling your personal data in line with the UK GDPR, the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).
1. Who we are (data controller)
For the purposes of UK data protection law, the data controller responsible for personal data collected through this website is:
Rivmedia ICO registration number: ZA138797 Website: www.rivmedia.co.uk
The website itself is operated on behalf of SL Precision Engineers Ltd T/A SL Plastics, Company No. 02642479, VAT No. GB 579250119, registered at 22–24 Brunel Way, Thetford, Norfolk, IP24 1HP. Enquiries you submit through the website are passed to SL Plastics so they can respond to you.
If you have any questions about this policy or how your data is handled, please use the contact details in section 11.
2. What the website does
The website is an informational and product-catalogue site. As a visitor you can:
- Browse the website and view information about our products and services; and
- Submit an enquiry using a contact/enquiry form.
The website does not offer online account registration and does not process online purchases or payments. Although the catalogue is built using WooCommerce, it is used to display products only — visitors do not create accounts or buy through the site.
3. What personal data we collect
We only collect the personal data we need:
a) Information you give us (enquiry forms) When you complete and submit a form on the website (powered by Gravity Forms) we collect the information you provide. This typically includes your name, email address, telephone number, company name (if given) and the content of your message.
b) Information collected automatically (analytics) If you consent to analytics cookies, we collect limited, mostly anonymised information about how you use the website, such as pages visited, approximate location, device and browser type, referring website and time spent on pages. This is collected through Google Analytics and Histats. See our Cookie Policy for details.
c) Technical/server data Our hosting infrastructure may automatically log technical information such as IP address, browser type and access times for security, troubleshooting and maintaining the website.
We do not knowingly collect special category data (such as health, ethnicity or religious data), and we ask that you do not include such information in enquiry forms.
4. How we use your data and our lawful bases
We use your personal data only where the law allows. The lawful bases we rely on are:
| What we do | Why | Lawful basis |
|---|---|---|
| Respond to your enquiry and provide a quote or information | To deal with your request and take steps that may lead to doing business | Legitimate interests and/or steps prior to entering a contract (UK GDPR Art. 6(1)(f) / 6(1)(b)) |
| Keep a record of correspondence | To manage the enquiry and any resulting relationship | Legitimate interests (Art. 6(1)(f)) |
| Measure and improve how the website performs | To understand usage and improve the site | Consent (collected via the cookie banner; Art. 6(1)(a) and PECR) |
| Maintain the security and integrity of the website | To protect the site and our visitors | Legitimate interests (Art. 6(1)(f)) |
You can withdraw consent for analytics at any time via the cookie preferences on the website. Withdrawing consent does not affect any processing carried out before withdrawal.
We do not use your data for automated decision-making or profiling, and we do not sell your personal data.
5. Who we share your data with
We do not sell or rent your personal data. We only share it with:
- SL Plastics – enquiry information is passed to SL Plastics so they can respond to you.
- Service providers (processors) acting on our instructions, including our website hosting provider and Rivmedia (website management and maintenance).
- Google – where you have consented to analytics (Google Analytics).
- Histats – where you have consented to analytics (visitor statistics).
- Authorities or third parties where we are required to do so by law or to protect our legal rights.
Where third parties process personal data on our behalf, we put appropriate agreements in place requiring them to safeguard it.
6. International transfers
Some of our providers (for example Google and Histats) may process data outside the UK. Where personal data is transferred outside the UK, we rely on appropriate safeguards such as UK adequacy regulations, the UK Extension to the EU–US Data Privacy Framework, or Standard Contractual Clauses / the International Data Transfer Agreement, so that your data continues to be protected.
7. How long we keep your data
We keep personal data only as long as necessary:
- Enquiry/form data – kept for as long as needed to deal with your enquiry and any resulting relationship, and thereafter for a reasonable period for record-keeping and legal purposes, after which it is securely deleted.
- Analytics data – retained in line with the retention settings of the relevant analytics provider (for example, Google Analytics retention settings) and typically in aggregated form.
8. How we protect your data
We use appropriate technical and organisational measures to keep your data secure, including secure (HTTPS/SSL) connections, access controls, and keeping software up to date. While we take reasonable steps to protect your information, no method of transmission over the internet is completely secure.
9. Your rights
Under UK data protection law you have the right to:
- Access the personal data we hold about you;
- Rectify inaccurate or incomplete data;
- Erase your data (“right to be forgotten”) in certain circumstances;
- Restrict processing in certain circumstances;
- Object to processing based on legitimate interests;
- Data portability in certain circumstances;
- Withdraw consent at any time where processing is based on consent.
To exercise any of these rights, please contact us using the details in section 11. We will respond within one month. There is normally no charge.
10. Complaints
If you are unhappy with how we have handled your personal data, please contact us first so we can try to resolve it. You also have the right to complain to the UK regulator:
Information Commissioner’s Office (ICO) Website: www.ico.org.uk Helpline: 0303 123 1113
11. Contact us
For any privacy-related queries or to exercise your rights:
Data controller: Rivmedia — ICO registration ZA138797 — www.rivmedia.co.uk
Website operated for: SL Precision Engineers Ltd T/A SL Plastics 22–24 Brunel Way, Thetford, Norfolk, IP24 1HP Telephone: 01842 820 400 Email: sales@slplastics.co.uk
12. Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be available on this page with a revised “Last updated” date. Please review it periodically.
